What-should-I-do-if-my-express-delivery-is-lost

What should I do if my package is lost during express delivery? We will identify the reason for the loss based on the corresponding credentials.

Scenario 1: When the express delivery is lost due to the courier company or force majeure factors:

We adhere to the principle of service first and offer free rework, and choose to send it again by mail

Scenario 2, when the package is lost due to the recipient's reasons:

If the recipient provides a false address or no one receives the package after providing the address, the courier cannot contact the recipient. So our company will adhere to the principle of small-scale operation and express our sympathy, but we are not obliged to do it for free. If you expect to receive it, you will need to pay additional fees. In the spirit of humanitarianism, we offer a 20% discount and redo the original price with an additional 20% discount. Of course, we hope that the address you provided is correct and that you can receive the item smoothly, for a win-win situation for everyone.